ServiceNow Platform Architect

Nous recherchons pour l'un de nos clients un  ServiceNow Platform Architect sur Paris dans un contexte internationnal.

The ServiceNow Platform Architect – CMDB & ITOM serves as the technical and architectural lead for the ServiceNow platform within our customer.

He or she ensures:

• Technical and architectural consistency across all ServiceNow deployments.
  
• The quality, reliability, and governance of the CMDB, a cornerstone of the IT operational model.
  
• The design, implementation, and evolution of ITOM capabilities (Discovery, Service Mapping, Event Management, Health).
  
• Alignment between the Group’s global needs, the local constraints of the OpCos, and ServiceNow best practices.
• He/she acts as a bridge between architecture, engineering, security, global and local teams, external partners, and ServiceNow governance.

Key Responsibilities

• Platform Architecture & Technical Governance
  
• CMDB – Modeling, Governance & Data Quality
  
• ITOM – Discovery, Service Mapping & Event Management
• Integrations, Automation & Security
  
• •Support for Group Programs & Projects
• Consulting, Communication & Collaboration
  

Required Skills & Experience

Experience :

• 7+ years of experience with ServiceNow, including 3+ years in technical architecture.
• Proven expertise in CMDB, CSDM, Discovery, Service Mapping, and Event Management.
• Experience in multi-entity, international, and distributed environments.
• Participation in or leadership of complex, large-scale projects.

Technical Skills

• In-depth expertise in ServiceNow: ITSM, ITOM, CMDB, CSDM.
• Solid understanding of IT data models, infrastructure, networks, and cloud.
• Skills in scripting (Glide, JavaScript) and integration architecture (REST/SOAP, MID Server).
• Knowledge of ITIL practices and IT governance.
• Very good understanding of security, monitoring, and SaaS best practices.

Soft Skills

• Excellent communication, ability to explain complex concepts simply, and technical leadership.
• Ability to work in a federated model with diverse OpCos.
• Collaborative, solution-oriented approach with a strong attention to detail.
• Ability to challenge, persuade, and guide.

Certifications (preferred)

• CSA - Certified System Administrator
• CIS ITSM, CIS Discovery, CIS Event Management (strongly preferred)
• CAD - Application Developer (plus)
• ITIL Foundation